The Reset functionality makes it possible to make sure that all Queues start from scratch again, after a specified time each 24-hour period.

The Reset functionality is applied by setting a Reset time, in the Create New Branch window.

See “Creating and editing a Branch” for more information.

When the reset occurs, all active Customer Journey Management sessions are ended as well as all Visits with a history (i.e. all Visits that have been called at least once). Visits without a history, however, are deleted.

All Queues are emptied and the current number for the next ticket is set to the start number of that Queue.