Using Business Intelligence Canned Reports
Predefined Business Intelligence Canned Reports are found, in the following directory:
<install directory>/system/pentaho-solutions/qmaticbi/Canned Reports
Note: Each Canned Report consists of two files: the actual report file (.prpt) and a properties file (.properties).
Note: If you have customized Canned Reports that are not working after installation of Orchestra 7.0, this may be due to a known issue related to daylight saving. Please contact Professional Services for an updated version of your report!
For a description of the report parameters used in the Canned Reports, see
Report Parameters, below.
Note: The Customer Feedback reports are in a sub folder, in the Canned Reports folder.
The predefined Canned Reports are divided into the following groups and each report is described in more detail below:
• Appointment reports
o Appointment Booking
o Appointment Booking Time Per Period
o Appointment Overview
o Appointment Service Overview
o Appointment Waiting Time Per Period
• Customer Feedback reports
o Feedback Overview
o Answer Summary
o Free Text Overview
o Feedback NPS® Overview
o Feedback Time
• NPS/Feedback reports
o Customer Feedback
o NPS® Overview
o NPS® per Branch
o NPS® per Service
• Marks reports
o Marks per Service
o Mark Summary
• Overview reports
o Overview per Period
o Overview per Time Period
o Transaction Overview
o Visit Overview
• Queue and Waiting Time reports
o Queue Summary
• Service reports
o Delivered Service
o Service Summary
o Service Transactions
o Service Entry
• Service Point and Staff reports
o Service Point Performance
o Staff Performance
• Ticket reports
o Event List
o Ticket Report
o Trace Customer
o Trace Ticket Number
• Transaction Time reports
o Transaction Time per Period
o Transaction Time per Service
o Transaction Time per Time Period
• Waiting Time reports
o Waiting Time per Period
o Waiting Time per Queue
o Waiting Time per Time Period
• Customer reports
o Customer Overview