Report Parameters

Parameter	Choices	Usage
View	• Per Day • Per Month • Per Weekday • Per Week	First column in report, each selection only shown once, for example only one February even if the report covers many years. Each row is a sum of all data for that selection, for example a sum for all included Februaries. Report is sorted on View.
Date Selection	• Yesterday • Previous week • Previous month • This year • Manual selection	Defines how to select the dates the report should cover. For Manual selection, the Start date and End date is selected in a date picker:
Branches	• All • <Names of Branch(es) the user has access to>	Select the Branches whose data is going to be included in the report. To select more than one Branch, keep the Ctrl key pressed while clicking on the Branch names.
Services	• All • <Names of Services available for the selected Branches>	Select the Services whose data is going to be included in the report. To select more than one Service, keep the Ctrl key pressed while clicking on the Service names.
Queues	• All • <Names of Queues available for the selected Branches>	Select the Queues whose data is going to be included in the report. To select more than one Queue, keep the Ctrl key pressed while clicking on the Queue names.
Service Points	• All • <Names of Service Points available for the selected Branches>	Select the Service Points whose data is going to be included in the report.
Staff Members	• All • <Names of Staff Members available for the selected Branches>	Select the staff members whose data is are going to be included in the report. To select more than one Staff Member, keep the Ctrl key pressed while clicking on the Staff Member names.
Customer Id		The Customer Id for which data should be presented in the report.
Ticket Number		The ticket number for which data should be presented in the report.
Visit Id		Enter the Visit id for which all events should be listed.
Start Time, End Time	Time (hh:mm)	Select the start time and end time for the data included in the report. Values with a time stamp before/after the start time/end time will not be included in the report.
Period (Min)		The period length in minutes, default is 30
Week Type	• Week Number • Week Number ISO	Select whether the Week Number displayed in the report should be according to the U.S. standard, or according to the ISO 8601 standard.
Include settings page	• Yes • No	Select whether the parameters should be shown in the report.
Output Type	• HTML (Paginated) • HTML (Single Page) • PDF¹ • Excel • Excel 2007 • Comma Separated Value • Rich-Text-Format • Text	Report format.
Interval (Min)	Integer minutes 1-	Time intervals used in the report.
Interval (Days)	Integer days 1-	Time intervals used in the report, default is 2.
Mark Types	• All • <Names of all available Mark Types>	Select which Mark Types to include in the report.
Mark Names	• All • <Names of Marks within the selected Mark Type>	Select which Marks to be included in the report.
Satisfaction level 100%	List of Marks	The selected Mark is going to be counted as fully satisfied (100%).
Satisfaction level 67%	List of Marks	The selected Mark is going to be counted as satisfied (67%).
Satisfaction level 33%	List of Marks	The selected Mark is going to be counted as unsatisfied (33%).
Satisfaction level 0%	List of Marks	The selected Mark is going to be counted as extremely unsatisfied (0%).
Question	All, Name of questions	Select which questions that should be included in the report. It should only be possible to select questions that provide an answer that has a defined value (0-10, YES/NO, etc.)
Answers	All, List of all answers	Select which values that are used as answers, so that only these values are included in the report.

¹ Note: If you are using Internet Explorer 11 and want to create PDF reports, you may need to change a couple of settings in Internet Explorer, to be able to view the reports correctly. These settings are described here: https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html.