Using Business Intelligence Canned Reports : Report Parameters : Service Point and Staff reports
  

Service Point and Staff reports

These reports provide information about the Service Point or staff sessions. They show the sum of all selected Branches.
Service Point Performance
This report shows information about the Service Points. It also, for example, shows the idle time, which is when the Service Point was open but not serving any Customers. Branches are separated but shown on the same page.
 
The following data is shown:
Name
Definition
Branch
Branch names.
Service Point
Service point names.
Earliest open
The earliest time the Service Point was opened, during the selected time period.
Latest close
The latest time the Service Point was closed during the selected time period.
Total open time
The Service Point Session Time for all Service Point sessions, during the selected time period.
Customers served
The total number of Customers served.
No Shows
The total number of no shows.
Total Transaction Time
The total Service Point transaction time for the selected time period.
Average transaction time
The average Service Point transaction time per transaction.
Idle Time
The part of the total open time that was not transaction time (Total Open Time - Total Transaction Time). This is the time the Service Point was open but not serving any Customers.
Idle Time %
The percentage of the Total open time that was Idle Time.
Branch Total
The total for the Branch.
Total
The total for all Branches and Service Points included in the report.
Average Total open time
The average total time per Service Point.
Average customers served
The average number of Customers served per Service Point.
Average No Shows
The average number of no shows per Service Point.
Average Total transaction time
The average total transaction time per Service Point.
Average of Average Transaction Time
The average Service Point transaction time for all transactions included in the report.
Average Idle time
The average total idle time per Service Point.
Max Total open time
The max Total open time for any Service Point included in the report.
Max customers served
The max number of Customers served for any Service Point included in the report.
Max No shows
The max number of No shows for any Service Point included in the report.
Max Total transaction time
The max total transaction time for any Service Point included in the report.
Max Average Transaction Time
The maximum transaction time for any transaction included in the report.
Max Idle Time
The maximum idle time for any Service Point included in the report.
 
Staff Performance
This report shows information about the staff. It also, for example shows idle time, which is when the staff member was logged in but not serving any Customers. All data is combined and shown on the same page.
 
The following data is shown:
Name
Definition
Name
Staff member names.
Earliest Login
The earliest time the staff member logged in, during the selected time period.
Latest logout
The latest time the staff member logged out, during the selected time period.
Total login time
The Staff Member Session Time for all staff sessions during the selected time period.
Customers served
The total number of Customers served.
No Shows
The total number of no shows.
Total Transaction Time
The total staff member transaction time for the selected time period.
Average transaction time
The average staff member transaction time per transaction.
Idle Time
The part of the total login time that was not transaction time (Total Login Time - Total Transaction Time). This is the time the staff member was logged in but not serving any Customers.
Idle Time %
The percentage of the Total login time that was Idle Time.
Total
The total for all staff members included in the report.
Average Total login time
The average total time per staff member.
Average customers served
The average number of Customers served per Service Point.
Average No Shows
The average number of no shows per staff member.
Average Total transaction time
The average total transaction time per staff member.
Average of Average Transaction Time
The average staff member transaction time for all transactions included in the report.
Average Idle time
The average total idle time per staff member.
Max Total login time
The max Total login time for any staff member included in the report.
Max customers served
The max number of Customers served for any staff member included in the report.
Max No shows
The max number of No shows for any staff member included in the report.
Max Total transaction time
The max total transaction time for any staff member included in the report.
Max Average Transaction Time
The maximum transaction time for any transaction included in the report.
Max Idle Time
The maximum idle time for any staff member included in the report.