Using Business Intelligence Canned Reports : Report Parameters : Ticket reports
  

Ticket reports

The Ticket reports provide detailed information about single Visits.
Event List
This report lists all events for a specific Visit id. This is the raw data without any calculations.
Note: The Visit Id, used as input to this report, can for example be found in the Ticket Report. Also, note that the Visit Id is mandatory.
All data is shown on the same page.
The following data is shown:
Name
Definition
Event
The event name.
Date and time
The event time stamp.
Staff member
The Staff Member name. This may not be available for all events but then it will be empty.
 
Ticket Report
This report shows information about every Visit and transaction for one day on one Branch. Here you can find the Customer Id, which can then be used in the Trace Customer report as well as the Visit Id, which is needed in the Event List report.
To limit the size of the report, it is only possible to select one date and one Branch each time the report is run.
All data is shown on the same page.
Note: There may be several rows for each Ticket Number.
The following data is shown:
Name
Definition
Ticket Number
A list of all ticket numbers generated the selected day. There should be one row per transaction, so if a Visit has multiple transactions there will be multiple rows with the same ticket number.
Visit ID
Id of the Visit.
Customer Id
The Customer Id
Service
The Service selected for the transaction.
Queue
The Queue the ticket number was placed in.
Issued Time
The time when the transaction started.
Call Time
The time the Customer was called (VISIT_CALL).
Finish Time
The time when the transaction ended.
Wait Time
The waiting time for the transaction.
Transaction Time
The transaction time for the transaction.
Total Time
The sum of the waiting time and the transaction time.
Staff Member
The name of the staff member who provided the Service.
Service Point
The name of the Service Point where the Service was provided.
Total number of visits
The total number of Visits in the report.
 
For each transfer of a ticket number, there is a new row in the report, making it possible to follow the complete Customer Journey:
Trace Customer
This report is used to trace all steps of a specific Customer in a Customer Journey. This way you will be able to follow a Customer’s journeys for all Visits to all Branches and find out which staff members that served the Customer. The Customer Id, used as input to this report, can for example be found in the Ticket Report.
Each date and Branch is presented separately.
 
The following data is shown:
Name
Definition
Issued
The time when the transaction started. There is one row per transaction, so for a ticket number with multiple transactions there are multiple rows.
Ticket number
The ticket number the Customer was assigned, during the Visit.
Staff Member
The name of the Staff Member who provided the Service.
Service
The Service selected for the transaction.
Queue
The Queue that the ticket number was placed in.
Service Point
The name of the Service Point where the service was provided.
Wait Time
The waiting time for the transaction.
Transaction Time
The transaction time for the transaction.
Total Time
The sum of the waiting time and the transaction time.
Ended by
The Visit outcome.
 
Trace Ticket Number
This report shows information about the Complete Journey. Use the report parameters to select one ticket number. A transfer results in a new row in the report.
Each date is presented separately.
Note: The same ticket number can appear more than once each day.
 
The following data is shown:
Name
Definition
Issued
The time when the transaction started. There should be one row per transaction, so for a ticket number with multiple transactions there should be multiple rows.
Staff Member
The name of the staff member who provided the Service.
Service
The Service selected for the transaction.
Queue
The Queue the ticket number was placed in.
Service Point
The name of the Service Point where the Service was provided.
Wait Time
The waiting time for the transaction.
Transaction Time
The transaction time for the transaction.
Total Time
The sum of the waiting time and the transaction time.
Ended by
The Visit Outcome (Note: In stat is called Visit Outcome but it is the transaction outcome.)