Using Business Intelligence Canned Reports : Report Parameters : Transaction Time reports
  

Transaction Time reports

These reports show information about transaction times. A transaction time is the time from when a ticket number was called, until the end of the transaction. The transaction ends when the next ticket number is called, the Service Point is closed, a ticket number is transferred to another Queue, etc.
Configuration prerequisites:
• The Transaction Time reports use the Serving time setting.
Transaction Time per Period
Select time period (per day, per week, etc) and time interval length in the report parameters. The graph shows the total number of Customers within each time interval.
All data is combined and shown on the same page.
The following data is shown:
Name
Definition
Month
Shows Day, Week, Month, Year or Weekday, depending on the View parameter.
Intervals (00:05:00, 00:10:00, …)
The time intervals, as defined by the Interval parameter. The report presents the number of transactions with a transaction time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a transaction time above the last interval.
Total
The total number of transactions.
Above service level
The number of transactions that took longer than the Service Level, defined in the Service settings in Orchestra.
Above service level %
The percentage of total transactions that took longer than the Service Level, defined in the Service settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that were within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a transaction time up to and including this interval).
 
Transaction Time per Service
Select time interval length in the report parameters. The graph shows the total number of Customers within each time interval.
Each Branch is presented separately, but on the same page.
 
The following data is shown:
Name
Definition
Branch
Branch name.
Service
Service name.
Total
The total for the Branch.
Intervals (00:05:00, 00:10:00, …)
The time intervals, as defined by the Interval parameter. The report presents the number of transactions with a transaction time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a transaction time above the last interval.
Total
The total number of transactions.
Above service level
The number of transactions that took longer than the Service Level, defined in the Service settings in Orchestra.
Above service level %
The percentage of total transactions that took longer than the Service Level, defined in the Service settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that were within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a transaction time up to and including this interval).
 
Transaction Time per Time Period
Select time interval length and period length in the report parameters. The graph shows the total number of Customers within each time interval.
All data is combined and shown on the same page.
 
The following data is shown:
Name
Definition
Period
The start and end time for the period. The period length is specified in the parameters. The report shows transactions that started during the period. For example, a transaction that started 8:25 and ended 8:35 will be placed in the 8:00 - 8:30 period. The period shows transactions that started at the same time as the period start time and until, but not including, the period end time.
Intervals (00:05:00, 00:10:00, …)
The time intervals as defined by the Interval parameter. The report presents the number of transactions with a transaction time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a transaction time above the last interval, in this example above 45 minutes.
Total
The total number of transactions.
Above service level
The number of transactions that took longer than the Service Level defined in the Service settings, in Orchestra.
Above service level %
The percentage of total transactions that took longer than the Service Level defined in the Service settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that were within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a transaction time up to and including this interval).