Using Business Intelligence Canned Reports : Report Parameters : Waiting Time reports
  

Waiting Time reports

These reports show information about waiting times. A waiting time is the time from when a ticket number entered the Queue, until it was called. A ticket number enters the Queue when the ticket is issued, or when it is transferred to a Queue.
Configuration prerequisites:
• The Waiting Time reports use the Service Level.
 
Waiting Time per Period
Select time period (per day, per week, etc) and time interval length in the report parameters. The graph shows the total number of transactions within each time interval.
All data is combined and shown on the same page.
 
 
The following data is shown:
Name
Definition
Month
Shows Day, Week, Month, Year or Weekday, depending on the View parameter.
Intervals (00:05:00, 00:10:00, …)
The time intervals as defined by the Interval parameter. The report presents the number of transactions with a waiting time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a waiting time above the last interval.
Total
The total number of transactions.
Above service level
The number of transactions with a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Above service level %
The percentage of total transactions that had a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that were within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a waiting time up to and including this interval).
 
 
Waiting Time per Queue
Select the time interval length in the report parameters. The graph shows the total number of transactions within each time interval.
Each Branch presented separately but on the same page.
 
The following data is shown:
Name
Definition
Branch
Branch name.
Queue
Queue name.
Intervals (00:05:00, 00:10:00, …)
The time intervals as defined by the Interval parameter. The report presents the number of transactions with a waiting time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a waiting time above the last interval, in this example above 45 minutes.
Total
The total number of transactions.
Above service level
The number of transactions with a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Above service level %
The percentage of total transactions that had a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that was within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a waiting time up to and including this interval).
 
 
Waiting Time per Time Period
Select period length and time interval length in the report parameters. The graph shows the total number of transactions within each time interval.
All data is combined and shown on the same page.
 
The following data is shown:
Name
Definition
Period
The start and end time for the period. The period length is specified in the parameters. The report shows transactions that started in the period. For example a transaction that started 8:25 and ended 8:35 will be placed in the 8:00 - 8:30 period. The period shows transactions that started at the same time as the period start time and until, but not including, the period end time.
Intervals (00:05:00, 00:10:00, …)
The time intervals as defined by the Interval parameter. The report presents the number of transactions with a waiting time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a waiting time above the last interval, in this example above 45 minutes.
Total
The total number of transactions.
Above service level
The number of transactions with a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Above service level %
The percentage of total transactions that had a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that were within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a waiting time up to and including this interval).