Parameter | Description |
Name | Name of the Unit. |
Description | Description of the Unit. |
Template name | Name of the Unit Type Template |
Template version | Version of the Unit Type Template |
Min time between call next | Defines the time that must elapse between two call next on a Service Point for a specific user (seconds). |
Parameter | Description |
Name | Name of the Unit. |
Description | Description of the Unit. |
Type name | Name of the Unit Type. |
Type description | Description of the Unit Type. |
Unit id | Identification code of the Unit. |
Store next | Defines if store next is enabled or not. |
Confirm Needed | If this check box is checked, each Visit needs to be confirmed that it has arrived. |
Multi Services | If this check box is checked, the Multi Services panel and popup will be visible. |
Custom Marks | If this check box is checked, it will be possible to add Marks. |
Marks type | Marks type to be used for the custom Marks. |
Multi Marks | If this check box is checked, you can add x number of Marks at once. |
Recycle Button | If this check box is checked, the Recycle button is available. |
Recall Button | If this check box is checked, the Recall button is available. |
Wrap-up | Button to enable the possibility to set a wrap-up time, which is a time spent after the Customer leaves and before the Visit is finished. Default disabled. |
No Show Button | If this check box is checked, the No Show button is available. |
Default walk in service | Select the default service to be used for walk in, from the drop down list. |
Walk In button | If this check box is checked, the Walk In button is available. |
Remove from Queue | If this check box is checked, the possibility to Remove a specific ticket from a Queue is available. |
Transfer First | If this check box is checked, it is possible to transfer to the first position in the Queue. |
Transfer Last | If this check box is checked, it is possible to transfer to the last position in the Queue. |
Transfer Sorted | If this check box is checked, it is possible to transfer sorted, according to enter time into the Queue. |
Allow Staff Pool transfer | Defines if it is possible to transfer to staff pools on this service point. |
Allow Counter Pool transfer | Defines if it is possible to transfer to counter pools on this service point. |
Show expected transaction time | If this check box is checked, expected transaction time will be displayed for the current service. |
Auto close | Automatically close Service Point after this time of inactivity (seconds). |
Parameter | Description |
Default name | Default name of the Unit. |
Description | Description of the Unit. |
Number of units (max 127) | Enter the number of units to create when publishing this unit to a configuration. |
Unit Identifiers | A table with unit identifiers, which is dependant on which Number of units you have entered in the field above. So, if the number 4, for example is entered, the table will automatically get 4 rows. The two columns of the table are: • Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch. • Logic Id - An ID used in the connectors. The Logic Id continues with the next number in the sequence of the auto generated ID's within the Unit Type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, or Presentation Point. Example: If you have a total of 4 units and let the first three keep the automatically set Logic Id’s 1-3, then manually set the fourth unit to Logic Id 12, then change the Number of units to 5, the fifth unit will automatically get Logic Id 4. |
Unit id | Identification code of the Unit. |
Customer information | This check box marks whether or not it should be possible to edit/select Customer information. |
Counter Pool view | If this check box is checked, the Counter Pool overview will be visible. |
Staff Pool view | If this check box is checked, the Staff Pool view will be visible. |
Queues view | If this check box is checked, the Queues overview is visible. |
Staff Pool transfer controls | If this check box is checked, the transfer to Staff Pool controls are visible. |
Counter Pool transfer controls | If this check box is checked, the transfer to Counter Pool controls are visible. |
Transfer Button | If this check box is checked, the Transfer button is available. |
Notes Button | If this check box is checked, the Notes button is available. |
Park Button | If this check box is checked, the Park button is available, making it possible for you to send a Customer to your User Pool. |
Transfer from Queue | If this check box is checked, the possibility to transfer a specific ticket from the Queue is available. |
Call from Queue | If this check box is checked, it is possible to call a specific ticket from the Queue. |