Service Points : Connect Counter, Positional Display
  

Connect Counter, Positional Display

Connect Counter with a Positional Display.

Global Settings

 
Parameter
Description
Name
Name of the Unit.
Description
Description of the Unit.
Template name
Name of the Unit Type Template
Template version
Version of the Unit Type Template
Min time between call next
Defines the time that must elapse between two call next on a Counter for a specific user (seconds).
Highlight color
Enter the hex color code of the wanted accent color here.
For more information, please see “Branding” .
Top background gradient
Background gradient color, used for rebranding the app. Change the color, using hex color code.
If only one of the gradient parameters is filled in, a solid color will be used instead of a gradient.
Bottom background gradient
Background gradient color, used for rebranding the app. Change the color, using hex color code.
If only one of the gradient parameters is filled in, a solid color will be used instead of a gradient.
Privacy Policy
Here you can enter a link to a statement or a legal document that informs how customer/client data are gathered/handled.
 

Equipment Profile Level Settings

 
Parameter
Description
Name
Name of the Unit.
Description
Description of the Unit.
Type name
Name of the Unit Type.
Type description
Description of the Unit Type.
Unit id
Identification code of the Unit.
Walk in button
If this check box is checked, the Walk In button is available.
Default walk in service
From the drop-down list, select the wanted default Service for Walk In. If no selection is made, all Services will be available.
Display Call Screen in Full Screen
From the drop-down list, select if Visit Number or Customer Firstname should be displayed in full screen, when a Visit is called.
If Customer Firstname is selected and no Customer is linked, the Visit number will still be displayed.
If no selection is made in the drop-down list, the Serving Page will be displayed and no number or name will be displayed in full screen.
Walk in Visit numbers are never shown in full screen.
Allow Staff Pool Transfer
Defines if it is possible to transfer to Staff pools on this Counter.
Allow Counter Pool Transfer
Defines if it is possible to transfer to Counter pools on this Counter.
Recall
Button to recall a Visit. Default enabled.
Auto close
Automatically close Mobile Connect Counter after this time of inactivity (seconds).
The value should be less (in seconds) than the Shiro timeout value, set on the server.
Reconnect timer
In case of weak network, this timer indicates how long time the app will keep trying to reconnect. Default is 15 minutes.
Media Application
Name of the Media Application Surface created in the Surface Editor application of Orchestra. Generic resolutions can also be used. For more information, see the Surface Editing chapter of the Orchestra Administrator’s Guide, on Qmatic World.

Branch Level Settings

 
Parameter
Description
Default name
Default name of the Unit.
Description
Description of the Unit.
Number of units (max 127)
Enter the number of units to create when publishing this unit to a configuration.
Unit Identifiers
A table with unit identifiers, which is dependant on which Number of units you have entered in the field above. So, if the number 4, for example is entered, the table will automatically get 4 rows.
The two columns of the table are:
• Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch.
• Logic Id - An ID used in the connectors. The Logic Id continues with the next number in the sequence of the auto generated ID's within the Unit Type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, or Presentation Point.
Example: If you have a total of 4 units and let the first three keep the automatically set Logic Id’s 1-3, then manually set the fourth unit to Logic Id 12, then change the Number of units to 5, the fifth unit will automatically get Logic Id 4.
Unit id
Identification code of the Unit.
Queues view
If this check box is checked, the Queues overview is visible.
Show Other Queues
If enabled, show Queues that are not included in the selected Work Profile. Default disabled.
Waiting Summary View
Show number of waiting Customers and max waiting time for current work profile. Enabled by default.
Queue transfer control
Enable/disable Queue Transfer functionality
Staff pool transfer control
Make transfer to Staff Pool controls visible.
Counter pool transfer control
Make transfer to Counter Pool controls visible.
No Show Button
If this check box is checked, the No Show button is available.
Recycle Button
If this check box is checked, the Recycle button is available. Default disabled.
Note View
If this check box is checked (default), the Edit/Add Notes view is available.
Call from Queue
If enabled, the option to call a Customer from an expanded Queue will be available. Default enabled.
Remove from Queue
If setting is enabled, there will be an option available to remove a Visit from an expanded Queue. Default enabled.
Transfer from Queue
If setting is enabled, there will be an option available to transfer a Visit from an expanded Queue. Default enabled.
Media Application
Name of used Media Application.